FAQs
Who is Oxygen XL?
We’re a debt collector that believes in treating you with dignity and respect. Unlike other agencies, we’re here to support you as you navigate the debt resolution process. We have helped thousands of people, just like you, find the best way to manage their debt. Check out our Google reviews below – we’re highly rated by the people we work with. We have been in business since 2011 and are a member of ACA International, an organization that establishes ethical standards in the accounts receivable industry.
Is Oxygen XL a scam or a legitimate business?
Oxygen XL is a legitimate debt collection company and has never been involved in any scams. Our team is dedicated to treating you with dignity and respect as we help you on your journey to becoming debt free.
Why is your company contacting me?
We partner with companies who care about their customers –that’s you! We’re contacting you because you have missed a payment or perhaps multiple payments to one of our partners. For example, you may have an unpaid parking charge. We work with Professional Parking Management (PPM) to assist their customers with resolving that unpaid debt. We want to help support your efforts to become debt free. Using state-of-the-art technology, remarkable customer service and a respectful approach, we help you resolve your debt with our clients.
When do I need to pay?
Our first goal is to help you understand your debt and your options. We ask that you review your account information and to ensure that everything looks okay. From there, we will work with you on the next steps including how much and when you can pay.
Can I speak to an actual person?
Yes, our friendly and experienced staff is here to help you. If you have questions about your account, please contact us Monday through Friday between the hours of 9AM and 6PM EST at 845-407-0507. You can also reach out to us via email at collectionsppm@oxygenxl.com.
Parking Debt FAQs
Is Professional Parking Management (PPM) a legitimate company?
Yes, Professional Parking Management (PPM) is a legitimate company, and we work with them to resolve unpaid parking charges. Information regarding parking charges is prominently posted on signage throughout the lot or lots where you have parked. PPM issues parking charges based on that information. To learn more about PPM, please CLICK HERE to visit their website.
What if I tried paying via the mobile app and it did not work, or the machine onsite was broken?
We understand that it’s frustrating when technology doesn’t meet your needs. Because of that, we offer multiple ways to pay including calling the company directly. If you are unable to pay using the onsite machine, via the mobile app, or by phone, it is best to find another parking location until any potential technical issues are resolved. It is the responsibility of the motorist to pay for their parking fees. You’ve likely received a parking charge notice in the mail as a result of not paying the day that you parked at one of these locations. We are here to assist you with paying for your parking charge and resolving this past due debt.
What if the car that is referenced is not mine or if I never parked in this area?
Professional Parking Management (PPM) uses License Plate Recognition technology to identify vehicles. Please reach out to us to discuss your situation so that we can assist you with your dispute.
What if I called my local county representatives and was told this is illegal or saw an advertisement on TV stating that this is a scam?
These parking charges are legitimate and fully enforceable. Professional Parking Management (PPM) is fully compliant with all federal, state, and local laws. PPM never issues penalties or citations. They issue parking charges based on signage that is clearly posted throughout the lot where you parked. Cases where a motorist neglects to pay a parking charge can be legally pursued, the same as any other terms and conditions.
I paid for parking, why am I getting a notice stating I owe $85 or more?
PPM usually provides a grace period after your paid parking period ends. If your vehicle was parked in the lot longer that timeframe, you would have been charged accordingly and that is why you have received a notice that you own an additional amount.
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